We've got your back

Something not working right? We want to know about it. We're a small team that moves fast, and we take bugs seriously. Most issues get fixed within hours, not weeks.

Have an idea for a feature? We're all ears. Seriously — some of our best improvements have come directly from parent feedback. Tell us what would make Totvia more helpful for your family.

Whether it's a bug report, a feature request, or just a question about how something works, send it our way. We read everything and respond quickly.

Reach our support team at

support@totvia.com

We typically respond within 24 hours.

Helpful things to include

Reporting a bug?

  • • What were you trying to do?
  • • What happened instead?
  • • Device and browser (if relevant)
  • • Screenshots are super helpful!

Suggesting a feature?

  • • What problem would it solve?
  • • How would it help your family?
  • • Any examples of how it might work?
  • • We love rough ideas too!

Check the FAQs first?

Your question might already be answered. Take a quick look before reaching out.

View FAQs