TL;DR: You’re trusting us with details about the most important people in your life. We collect as little as we can, we never sell it, we never use it to train AI models, and you can export or permanently delete it whenever you want.

Every time you ask Totvia a question, you’re telling us something about your child. Maybe it’s their age and their sleep struggles. Maybe it’s how your toddler is handling a new sibling, or a hard conversation about a family member who passed away. These aren’t abstract data points to us. They’re the same kinds of things my wife and I type into Totvia about our own two kids.

So when we think about how we handle your information, we don’t start from a legal checklist. We start from a simple question: would we be comfortable if this were our family’s data? Here’s where that’s led us.

We collect as little as we can

The best way to protect information is to not collect it in the first place. Totvia is built to be useful even if you share very little. You can use a nickname instead of your child’s real name. You can fill in as much or as little detail as you’re comfortable with, and the app still works.

We ask for what helps us give you better, more personalized guidance — and nothing extra just because it might be handy someday.

Your data is yours

The information you put into Totvia belongs to you, not us. That means two concrete things:

  • You can export it. Download what you’ve shared, whenever you want.
  • You can delete it. If you decide to leave, you can permanently delete your account and the data that goes with it. Deletion means deletion — not “hidden from view but kept around.”

We don’t sell your data, and we never will

You are not the product. We don’t sell, rent, or trade your family’s information to advertisers, data brokers, or anyone else. The way Totvia stays alive is by being good enough that parents want to use it — not by quietly monetizing what you tell us.

Your family’s data does not train AI models

This is the question we hear most from parents, and it deserves a direct answer: the things you share with Totvia are not used to train AI models — not ours, and not the AI providers we work with behind the scenes. Our agreements with those providers contractually prohibit using your data for training.

In plain terms: what you tell Totvia about your child stays about your child. It doesn’t get absorbed into some giant model learning from millions of families.

The security basics, briefly

We’d rather not bury you in jargon, so here’s the short version of how we keep your information safe:

  • Encrypted in transit and at rest. Your data is encrypted as it travels to us and while it sits in our systems.
  • Trusted infrastructure. We build on Cloudflare and Amazon Web Services (AWS) — the same battle-tested providers that power a huge portion of the modern web, including many of the banks and apps you already rely on.
  • Limited access. Inside our team, access to data is kept to a need-to-know basis, not handed out freely.

Built with children’s privacy in mind

A lot of privacy rules were written for adults sharing adult information. Totvia is different — it’s a tool parents use on behalf of their kids. We take the principles behind children’s privacy protections like COPPA seriously, because protecting your information isn’t just a feature we added. It’s built into the foundation of the system with same security practices and compliance requirements used by modern financial systems.

A promise from one parent to another

We’re not a faceless company that happens to have a privacy policy. We’re parents who built a tool for our own family and decided to share it. We hold your family’s information to exactly the standard we’d want for our own kids — because we’re holding ours to it too.

If you ever have a question about how your data is handled, we’d genuinely like to hear it. Reach us in the app or at support@totvia.com.